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Common queries answered

Frequently asked Questions

Regular delivery for in-stock merchandise is 7-12 business days.

To change your address before an order has shipped, please contact us with the following details and we’ll update them accordingly:

  • Street address with apartment number
  • City
  • Country
  • Postcode

We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized items for shipping.

For orders shipped with our expedited or express shipping method you will receive a tracking number which you can use to track your order on the postal site that your order was shipped with

If your postal tracking number isn’t working, please allow up to 48 hours and try again.

Sometimes the information on the shipping websites takes longer than usual to show updates.

You may have been really excited to place your order and missed a slight detail. We can relate, but don’t worry, we can usually fix this for you.

If you forgot to include an apartment number, or if there is a slight typo in the address, the order will most likely return to us. Once it does we can easily update the shipping address for you and resend it. Please contact us with the following details:

  • Name (including street, number, apt number, or PO Box)
  • City
  • Postcode
  • Country

You can use your tracking number to see if the package has returned to us.

Unfortunately, sometimes the order gets lost in the mail and does not return to us. If this happens we can offer to reorder your item and send it to the correct address for a 30% restocking fee.

Yes! We ship to most countries all over the world.

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